Pacess Wellness India LLP is committed to addressing consumer and direct seller grievances in a fair, transparent, and time-bound manner, in compliance with the Consumer Protection (Direct Selling) Rules, 2021 and G.O.(P) No.20/2024/CAD (Kerala).
Name:Dr.Thafseela T
Designation: Grievance Redressal Officer
Email ID: Grievances@pacess.in
Contact Number:8921508278
Working Hours: Monday to Friday, 10AM to 5:30 PM
Consumers or Direct Sellers may submit grievances through any of the following modes
Email: Grievances@pacess.in
📞 Phone:8921508278
Written Complaint: Registered office address
To enable quick resolution, the complainant should mention:
Full Name
Contact Details
Direct Seller ID / Order ID (if applicable)
Nature of Complaint
Supporting documents (if any)
✔️ Acknowledgement of grievance: Within 48 hours
✔️ Resolution of grievance: Within 15 working days
✔️ If additional time is required, the complainant will be informed accordingly.
If the grievance is not resolved within the stipulated time, it may be escalated to:
Senior Management / Compliance Head
Email: md@pacess.in
Further escalation may be made to appropriate statutory authorities as per applicable laws.
Pacess Wellness India LLP maintains proper records of all grievances received and actions taken, which shall be produced before authorities whenever required.
Pacess Wellness India LLP confirms that it complies with all applicable consumer protection laws and ensures that no consumer or direct seller grievance remains unattended.